Steps to resolve Acrobat closing on launch
If Acrobat still crashes intermittently even after updating to the latest version, try Solution 2 below. Download the Acrobat installer , and then follow the onscreen instructions to sign in and install.
I had to unistall everything, restart, run Win 10 update, restart, reinstall from file I retrieved for link above, didn’t work, uninstall, run Win 10 update, restart, and reinstall to accomplish. Also turned off auto update so it will not keep looking for what will never be. If this had not worked I was going to purchase competitor stand-alone product as a more cost-effective solution to the foreverness that has become Adobe subscriptions.
Win10 native: Gave up after doing all of the above and just loaded free Reader-DC version, since it is the boss’s computer and she mostly just reads and adds a signature ocassionally. Otherwise, if she needs to have a scanned pdf converted to searchable, I can do it. Thank you for sharing your observation on this issue. It will certainly help other users having a similar issue. We are glad to hear that the issue got fixed.
Since Acrobat XI is an end of life application there isn’t much that we can do. If you buy a used car, the original carmaker cannot sabotage it, or prevent you from using it, or even preventing you from transfering the warranty if you jump through the correct legal hoops.
I’m no lawyer, but it appears Adobe has openned itself to a class-action type lawsuit by making older versions of the software shut down remotely. In sabotaging software owners, Adobe is breaking the law, actually several laws both state and federal.
By way of analogy, if you buy a new car, the carmaker does not have the right to sabotage it just becasue you don’t by a new one, or purchase a warrranty. Likewise, if you buy a used car, the original carmaker cannot sabotage it, or prevent you from using it, or even preventing you from transfering the warranty if you jump through the correct legal hoops.
I agree. I am running ver So in case this is true for anyone else, I wanted to let everyone know that I have managed to get it to stop shutting down. I skipped all the updating and didn’t change to compatibility mode. I simply followed the advice for creating a rule in the firewall as previously suggested by AllenDA.
Once I created the inbound and outbound rules to block Adobe, I stopped having the problem and haven’t lost any functionality or icons.
I am not tech savy. Appreciate it much. Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Hi anyone. Have started having issues with Acrobat XI Pro version just shutting down after about 5 seconds. Anyone able to advise what is going on and how to fix it?
Thanks Dean. Crash or freeze. Follow Report. Community Guidelines. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more. All forum topics Previous Topic Next Topic. Jump to latest reply. Hi Dean We are sorry for the trouble. As described Acrobat XI pro is shutting down after 5 sec What is the version of the application installed? In Response To Amal. Steps to uninstall Acrobat DC.
In Control Panel, click Programs and Features. Click Yes in the confirmation dialog. Steps to reinstall Acrobat DC. Do any of the following: Open your Creative Cloud desktop app. In the list of apps, find Acrobat, and then click Install.
Download the Acrobat DC installer , and then follow the onscreen instructions to sign in and install. Sign in to your account. Sign in. Select Replace Owner on Subcontainers and Objects. Deselect Use simple file sharing Recommended at the bottom of the Advanced settings section. Select Replace owner on subcontainers and objects. Click Apply. Select Replace permission entries on all child objects with entries shown here that apply to child objects.
If it doesn’t, then repeat steps 1—3. Select Replace owner on subcontainers and objects and click Apply. Click OK , and then click Yes in the Security dialog box.
Adobe Creative Cloud User Guide. Select an article: Select an article:. On this page Issue Resolution. Applies to: Adobe Creative Cloud. This issue is most often caused by restricted permissions on your computer for the following folders: Adobe PCD SLStore To resolve this issue, follow the instructions for your operating system to set the appropriate permissions for the above folders:. Set permissions for the SLStore folder. Control-click the folder and choose Get Info.
Click the gear icon, and select Apply to enclosed items. Close the Get Info dialog box. Set permissions for the Adobe PCD folder. Click the Gear icon, and select Apply to enclosed items.
If Acrobat still crashes intermittently even after updating to the latest version, try Solution 2 below. In the Open box, type acrodist and then click OK. If Acrobat is not activated, you see a warning message and followed by a Sign In Required dialog box.
Click the Sign In Now button and follow the onscreen instructions to complete the sign-in process. After you complete the sign-in, the product is activated. Close Acrobat Distiller, and then launch Acrobat and see.
Please send the crash report to Adobe. Adobe engineering team investigates all crash reports and plan appropriate fixes in a future release of the product. The Adobe Crash Report dialog appears a few moments after the crash. When you resize the Acrobat window, the Page Display, Select, and Zoom tools appear on the HUD bar on the page instead of the options … menu in the toolbar. The crash dialog on Windows is now enhanced for efficient log collection and crash reporting.
The new dialog is displayed for all crash issues and scenarios where Acrobat force quits. If you have Flash Player installed on your computer, and you open a PDF with flash content in Acrobat, you see the following prompt:.
Flash objects like the RichMedia Flash content and the legacy Multimedia content will not play in the PDF, and you will see the following message:. It drives faster, richer experiences due to the apparent advantages of a bit application:. Acrobat does not provide ANY technical assistance with this kind of thing except through public forums.
When I tried to uninstall Acrobat Pro, as the site of Acrobat has suggested, I ran into the problem with the print spooler again; He could not reset and start. I tried to ‘fix’ the installation without success. And when I tried to reinstall the program, it could not properly reinstall because I had to install the ‘ Adobe Application Manager ‘ that does not install with the following message: ” Installer failed to initialize.
Of course, when you click on the link, you get another message, ” that The Adobe Support Advisor has been abandoned ” direct me to the forums that provide absolutely NO support for that either.
In addition, I now have another serious problem with the print spooler. I’m ready to throw Acrobat altogether and never use one of their products that has been such a mess to deal with. I uninstalled and reinstalled, I did all the updates of windows, I ran the cleaning of Adobe Acrobat tool and all Adobe updates are up-to-date. This is extremely annoying and it really bothers my work, I constantly need to combine PDFs sometimes thousands of pages.
This was never a problem in the past until about 2 weeks ago. I appreciate any help! Acrobat Pro XI Now, I am unable to add or change any text in the text to any PDF form fields.
No updates, installations or modifications of the system were made before or at the beginning of this issue. I tried: disable antivirus. The Acrobat software is unusable in its current state. I would appreciate help! The failing application name: Acrobat. Name of the failed module: TouchUp. So I’ve had this problem for awhile now and it does not seem to deteriorate.
No matter if it is just a right-click, trying to highlight, trying to move, try to remove or trying to open. They all get the same answer.
Need to close the program, and then reopen the program to open a new file without freezing. Recently opened files of VLC are accessible via Windows Explorer without freezing note, the accessibility seems temporary, filed consulted with VLC a few days ago to return to the State unclickable.
I feel that I’ve tried everything, and the problem seems to be growing. I feel like there must be a problem with the way that we, I don’t know, compiling data on files or something, but I don’t have enough background tech to get past this wave and completely unnecessary idea. Oddly enough, everything else on my computer is fine. Non-video-folder navigation is fine, no lag or freeze, programs starts quickly, internet connection is fine, browser videos play without problem and when I can get the video file plays on something they play very well – just good luck for their.
As you said you are not facing this problem to boot, it means that you are facing this problem due to a third-party application. If you are referring to the steps in the link below under 8. You will see a list of non-Microsoft services, you need to check the cause of these services.
If you face the question yet, then it menas that you are facing this issue due to services that were not invalid. I disabled Acrobat Pro XI, but has not removed during installation. I have an inactive Acrobat Creative Suite on this laptop. Not to mention that the version bit win7, everything else is the same on two laptops. I uninstalled Acrobat Pro DC, has run a repair installation, had a conversation with the support and nothing has worked.
Learn why people trust wikiHow. Download Article Explore this Article methods. Ask a Question. Tips and Warnings. Related Articles. Author Info Last Updated: June 3, Method 1. Check for compatibility issues with the application. Download and install the latest application updates to make sure that its features and components are compatible with your system. Method 2. Try re-installation. Application files may become corrupt over a period of time. Re-installing the application may fix this issue.
Select the Repair Acrobat installation option in the case of Adobe Acrobat. Repair issues in Windows. Method 3. Be aware that plug-ins are of two types : pre-installed plug-ins and third party plug-ins. You may have installed new plug-ins recently. If any of those plug-ins are not working properly, you may face certain errors. Method 4. Remove cached contents.
Cache contents are rewritten every time you open the application. They are temporary in nature and the possibility of cache corruption is also higher. Delete cache folder contents and re-open your application.